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Change Management Print E-mail

This course focuses on the definitions, frameworks, and strategies for organizational change management. In this comprehensive course, you will learn how change can be managed. You will gain an understanding of how resistance to change can be overcome. This course will cover a wide variety of topics related to change management including: What is Change Management? Who are Change Agents? A formula for Change Analyzing Change through  how , what , and  why questions. This comprehensive change management course includes examples which reinforce the key concepts you will learn.

What You’ll Learn


Module 1: Why Change Management

  • A History of Change Management
  • Mechanical Approach Versus Psychological
  • Two factors that  Contribute to Successful Change Management Program

 

Module 2: The Future Direction of Change Management

  • The Top Four Changes in Change Management
  • Why Change Management Is Here to Stay

Module 3: Change Management Methodology Overview

Module 4: Roles in Change Management
  • Change Management Resource/Team
  • Executives and Senior Managers
  • Middle Managers and Supervisors
  • Project Team

Module 5: The Fourth Emotional Stages of Change
  • Understanding the Emotional Stages of Change
  • Action Steps for Each Phase

Module 6: The Dynamics and Principles of Change
  • Basic Elements of Change
  • Seven Dynamics of Change
  • Change Process
  • 10 Commandments of Change Leadership
  • 12 principles for managing change after

 

Module 7: Skills That Make an Effective Leader

  • What Makes an Effective Leader Qualities of Success
  • Seven Blocks to Team Success
  • Building the Team-Types of Teams
  • Involving the Team in the Planning Process
  • Keys to success in forming Successful Teams
  • Getting Others to "Buy" Your Plan

Module 8: Creating Your Vision


Module 9: Handling Conflict and Dealing with Difficult People
  • Methods for Handling Conflict or Disagreement
  • The 5 Why’s
  • Six Step Approach to Effective Conflict Resolution
  • Leadership Core Competencies
  • Core Team Values

Module 10: Change Management and Managing Our Projects
  • The Four F’s
  • How Champions Differ from Managers
  • Leadership Styles
  • 10 Key Project Phases and When They Occur
  • Nine Step Project Planning Process
 
Who Should Attend
  • Managers and Supervisors
  • HR Personnel
  • Help Desk
  • Staff
  • Frontline Staff
  • Administrative Assistants
  • Sales
  • Personnel
  • Customer Service Personnel
  • IT Professionals
  • Team Leaders
  • Front Desk Personnel