Consultant, Author, and Motivational Speaker on Leadership, Customer Service and Healthcare

"The entire day was packed with material that
was both informative and interesting." - Kristi Mollica

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When Social Media Collides!

If you’re like me and millions of people around the world who are using social media you probably discover that your world has just gotten much smaller. Just the other day I was writing an article on my favorite site jobing.com. The article that I wrote was titled “When You Fall off the Horse Don’t Lose Your Blackberry".

It is more important than ever before that our businesses embrace technology if we want to grow during this down economic time. Many business owners and corporations look for that one key idea or system that's going to take their business to the next level. However, it's been my experience that it is never one system, idea, or technique that does the does the trick it's generally a combination of multiple ideas.

It was a beautiful day in Costa Rica, the sun was shining and I was on the back of a beautiful horse named Diablo. I had been horseback riding numerous times before with no problems, so I wasn’t prepared for what would happen next.
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Quality Staff Equals Productive Practice

It's been my experience and the experience of thousands of doctors around the world who understand that a high quality staff can affect the ultimate outcome of their patients response to treatment. I have found that many times the patients will share their experiences with the staff when they feel uncomfortable sharing them with the doctor.

One of the most common questions I get from physicians is;

How do we find quality staff members, who will care about our patients?